• flightclaimsonline
  • flightclaimsonline
  • flightclaimsonline
  • flightclaimsonline
  • flightclaimsonline
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1

On which flight did the problem occur?

Submit the flight number, the scheduled flight date and the departure and arrival airports. If you booked connecting flight(s), please add this/these by clicking on 'Add connecting flight'. If you were offered any alternative flights, please add these in step 3.

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2

Which problem did you experience with your flight?

Please select one of the options to indicate what happened. This will be checked for accuracy later on, using our flight data.

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3

Were you offered an alternative or replacement flight?

If you finally flew to your final destination with another flight than the one you booked, please add this flight/these flights here.

Submit the details of the alternative flight(s)

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4

How many passengers were on your booking?

Everyone who travelled on the same booking can be included on your claim, as each passenger is entitled to compensation.

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5

How long was your delay?

In the case of a flight delay, the total delay at the final destination must have been at least 3 hours in order to qualify for compensation.

Please note: connecting flights generally can be taken into account to calculate this delay.

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5

How long was your delay at your final destination?

In the case of a cancellation, passengers must have arrived at their final destination at least 2 hours later than scheduled in order to qualify for compensation.

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6

When were you informed of the cancellation?

In order to determine whether you qualify for compensation we need to know when you were informed of the cancellation.

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8

What is your email address?

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