What Are Your Rights?

When travelling by plane, your rights are protected under European laws and regulations. Most passengers don’t realise what their consumer rights are, along with not having the legal knowledge needed to file a valid compensation claim.

How are you protected under European Regulations?

Under the Montreal Convention and Regulation (EC) 261/2004, your passenger rights regarding delays, cancellations or overbookings are protected, and you could receive up to €600 per passenger. Compensation is not based on the price you paid for your ticket, but the flight delay duration and distance travelled.

How Do You Know If You Can File A Claim?

To help us determine if your claim has any validity to move forward, we ask some of these questions:

  • What was the flight distance?
  • How long was the delay?
  • Were there any extraordinary circumstances?

It takes less than three minutes to see whether you have a claim!

How Much Compensation Can Be Claimed?

If you experienced a flight delay of three hours or more and wasn’t due to extraordinary circumstances, you are eligible for financial compensation. How much you are eligible falls under the Regulation (EC) 261/2004, which looks at several variables such as delay length and flight distance.

These regulations are extended to any European and non-European airlines. However, if a flight originates from a non-EU airport, the flight must meet additional requirements. If coming in from a non-EU airport to an EU airport, you must have flown with an EU airline for you to be eligible for compensation. This will be reviewed upon submitting your claim.

Along with the financial compensation, the airline is also liable for care costs that result from overbooking, cancellations or delays. Care costs include food, drinks, emails, two free phone calls, hotel accommodations, etc. If you have paid for any of these costs at the airport, you may also receive a refund for these.

* Please note: in the case of a long-distance flight of over 3500 kilometers being delayed between 3 and 4 hours, the airline is allowed to reduce the compensation of €600 by 50%.

Check Your Compensation